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FAQ - BêJaKs - Frequently Asked Questions | BêJaKs

Q1. How is 'BêJaKs' pronounced?

A = BêJaKs is pronounced BAY - JAX

Q2. How well made are the shoes?
A = We take extra pride in our high level of quality and craftsmanship. All our shoes are hand-made and we use some of the highest quality leathers to bring the best fit and feel to each child wearing them.

Q3. Do BêJaKs stay on the child's foot?
A = Yes - BêJaK-shoes have two elements to ensure that the shoes are always securely fastened onto the child foot. One of those elements is our 'Secure Strap System' feature. The other Styles include the revolutionary 'Easy-Fit & Adaptable Width System' which allows our 'slip-on' or moccasin styles to be fastened securely to the child's foot.

Q4. How safe are BêJaKs footwear?
A = Very safe. We take pride in stating that all of our materials and leathers are non-toxic and lead-free and abide to the relevant British Standards and Regulations.

We have even taken extra steps to improve safety in critical areas such as our 'Grip-Sole' which we have designed to increase the surface area of the foot bottom and hence increase grip and stability.

Q5. Can the BêJaKs be worn in all types of weather?
A = Yes - BêJaKs are made with a water repellent durable leather which can withstand the sun, light rain and shallow puddles.

Q6. Where can I find my nearest BêJaKs stockist?
A = Our shoes are becoming more sought after throughout the UK. We're currently available in several boutiques nationwide, but contact us with your postcode and we'll let you know the best place to buy if you're unsure. 

Q7. What age / size range are the BêJaKs available?

A = Please refer to our size guide for our range and international conversions. Our sizes typically cover children aged twelve months to three and a half years. 

Q8. What are the size conversions?
A = Please refer to our size guide.

Q9. Is there an easy way to look after BêJaKs footwear?

A = Use a leather protector to help guard against marks and stains. Nano-protector and shoe cream nourishes the leather to keep if soft. After being worn, wipe down with a damp cloth.

Q10. Do you have a product catalogue?
A = Yes. Please send us an email to receive your free catalogue either by post of PDF.

Q11. Is it safe to order online at BêJaKs?
A = VERY SAFE. BêJaKs is very proud to offer our customers a fully secure shopping environment. All customers are taken through the PayPal gatewaya worldwide recognised secure payment method. We do not share or hold any credit card information and all information and other confidential information is encrypted using SSL technology. The e-commerce shop itself is hosted on the trusted Shopify network, along with 100,000+ other online stores which have collectively taken over $2billion since 2006.

Q12. Can I exchange or return my BêJaKs footwear?
A = If you are not fully satisfied with your purchase, or need to change the size of your shoe, you have the option of returning for a full refund (excl. shipping charges) or exchanging for any other shoe within 14 days. Shoes must be returned in an unmarked and unused condition, so please only test indoors. Please see the returns policy.

Q13. How do I know my order has been submitted successfully?
A = Once your order has been processed and paid for, you will receive a purchase order number and a confirmation email. We'll be in contact if there are any problems.

Q14. When will the payment be deducted from my account?
A = Your payment will be debited from your account once your order has been processed. This is usually instantly but can take up to 24 hours.

Q15. How long will it take until I receive my order?
A = We try and get orders to customers as soon as possible. However, delivery can take up to 7 working days within the United Kingdom. Please allow 14 working days for worldwide delivery.

Parcels are always tracked and the courier will require a signature upon receipt. If you miss your delivery the courier will leave a card to reschedule a convenient delivery time. BêJaKs is not responsible for missed deliveries.

Q16. How much is postage and packaging?

A = For orders under £100, shipping is an extra £4.99 for addresses within the UK, and £7.99 for international addresses. Orders above £100 qualify for free shipping.